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RECEPTIONIST – BRAGA YOUTH CENTER / YOUTH HOSTEL
InvestBraga is recruiting a Receptionist for the Braga Youth Center / Youth Hostel. We are looking for a motivated and responsible professional, with a passion for customer service and the ability to ensure high-quality service, providing our clients with the best possible experience.
MAIN DUTIES
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Handle booking operations, check-in, and check-out;
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Provide tourist information and customer support;
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Address complaints and suggestions, identifying needs and ensuring appropriate solutions or forwarding them to the responsible coordination;
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Record occupancy and billing, ensuring proper filing and document organization;
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Maintain external communications for the unit;
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Collaborate in defining goals and operational rules for the reception;
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Support the implementation of promotional activities for the hospitality unit;
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Work together with the housekeeping team, particularly in monitoring room status, identifying maintenance needs, and coordinating between reception and cleaning services;
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Provide support, whenever necessary, with other tasks related to the Hostel’s operations.
PROFILE REQUIREMENTS
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Minimum qualification: 12th grade (preferably with technical specialization in Hotel Reception);
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Identification with the organization’s mission and culture;
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Proactivity and autonomy in problem-solving;
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Adaptability and flexibility in different work contexts;
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Experience in organizing events, particularly with young people (valued);
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Knowledge of hospitality legislation and professional activity standards;
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Strong communication and interpersonal skills;
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Proficiency in IT tools applied to hotel reception;
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Knowledge of history, culture, and tourist services to assist clients;
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Strong oral and written communication skills:
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English mandatory;
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French and/or Spanish valued.
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WHAT WE VALUE
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Ability to encourage clients to use the unit’s services;
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Organization, attention to detail, and compliance with rules and procedures;
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Responsibility and care for the image, tidiness, and cleanliness of the facilities;
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Awareness of maintenance needs and material replenishment;
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Commitment to the continuous improvement of service quality.
APPLICATIONS
Interested candidates should send their updated CV by September 7 to: geral@investbraga.com
Braga Youth Centre
Located a few minutes walking from the Historic Centre of the city, Braga's Youth Centre is a multipurpose space that offers versatile and confortable accommodations, suitable for every age group.
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Contacts
R. de Santa Margarida nº6
4710-306 Braga
(+351) 253 148 682 [national mobile call]
(+123) 966 754 534 [call to the national fixed network]